Refund policy

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Eligibility

We have a 30-day return policy for damaged goods, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need to enclose the receipt or proof of purchase.

The Return Process

To start a return, contact us at info@heroesoftheforestbook.com. Items sent back to us without first requesting a return will not be accepted.

If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If you have any specific questions about returns, please contact us at info@heroesoftheforestbook.com.

Exceptions / Non-Returnable Items

We do no accept returns on damaged items past 30 days of package receipt. Additionally, we do not accept returns on sale items.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 20 business days have passed since we’ve approved your return, please contact us at info@heroesoftheforestbook.com.